Timmy's Toy Chest Store Policies

Shipping Policy

In stock items will ship FEDEX within 24-48 hours. Out of stock items will ship as available.

Return Policy

Return Policy (Web Returns)

Product must be returned in the original packaging and be in resellable condition.
Products must be returned within thirty days of purchase.
Product must be returned prepaid shipping.
Returns must be accompanied by receipt.
Clearance and Seasonal items are final sale and not returnable.
Returns will be credited back via the same payment form.
No cash refunds will be processed on web orders.
Return must meet all above requirements for refund to occur.

Return Policy (Store Returns)

Product must be returned within thirty days of purchase.
Product must be in the original packaging and be in resellable condition.
Returns must be accompanied by receipt.
Product returned without receipt will receive  in store credit only. (This is only for in store purchases)
Refunds will be credited back via the same form of payment.
Clearance and Seasonal Items are final sale.

Return Procedure:

Prepare the goods, undamaged and in a protective cardboard box for return shipping.
Include receipt and reason for return.
Return (shipping prepaid) to:

Timmy’s Toy Chest
1120 TownPark Ave Ste 1032
Lake Mary, FL 32746

Note: For ensured receipt of the return, a guaranteed shipper or insured parcel post should be used. If you have any questions or concerns, you can email us or call (407)804-9877

Privacy Policy

We appreciates your business and respects your right to privacy. Any personal information collected from our customers is for our in-house use only. We will not sell or rent any of your personal information to any other business.

Basic Confidentiality Policy

Personal information, such as your name, postal and e-mail address or telephone number, is private and confidential. Any personal information you provide is stored in a secure location, is accessible only by our staff, and is used only for the purposes for which you provide the information (such as to ship your order or sign up for our free newsletter).

No Release of Information to Third Parties

Personal information will not be released to third parties unless release is required by law or is found to be pertinent to judicial, governmental investigations or proceedings. There are no other circumstances under which we will provide or sell personal information to third parties.

Identifiable Information Tracking

Our computer is not set up to track, collect or distribute personal information about its visitors. It does recognize the home server of visitors, but not e-mail addresses. For example, we can tell which Internet Service Provider our visitor’s use, but not the names, addresses or other information about our visitors that would allow us to identify the particular visitors to our sites. This information is used only for internal purposes.

Our server does track information about visits to our web site. This information is used to compile statistics that show the daily number of visitors to our sites. These stats are used internally to better provide services to the public. The statistics contain no personal information and cannot be used to gather such information. We do not utilize cookies from our web site.